International Journal of Excellence in Tourism, Hospitality and Catering


ISSN: 1993-8683
Volume: 3 Issue: 1

Editorial

Non-Traditional Opportunities

Dr.Syed Aziz Anwar
Director of Undergraduate Studies, e-School of Business and Quality Management

The global recession has implications for tourism activities far and wide. Tourism and hospitality managers, thus, need to reassess their strategies for successfully operating in various ...


Scholarly Viewpoint
Boom and Bust – Will There Ever Be Something Else?

Juergen Gnoth


What are successful destinations? It is an oft-quoted question that deserves a well-thought-out answer. One could argue that successful destinations are those that develop with sustainability in mind. But do they really? It is always with utmost surprise that on my ...

Articles
  • Differentiation of Airlines Through Service Quality: An Empirical Assessment

    Globalization is a reality in the airline industry. Airlines transport passengers of different nations traveling for different purposes, such as business, tourism or meeting family an...


  • Customer Satisfaction in Catering Services: An Exploratory Case Study

    There is absolutely no doubt that customer satisfaction plays an important role in any kind of organization. Its role is particularly critical in catering services. Of course, no c...


  • Performance Measurement Strategy in Aviation Industry: A Reference to Low-Cost Carrier Segment

    Performance measurement has long been the most sought after issue in the context of aviation industry, which is comparatively regarded as a high capital-intensive industry. The mai...

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