International Journal of Excellence in Tourism, Hospitality and Catering


ISSN: 1993-8683
Volume: 2 Issue: 1

Scholarly Viewpoint
Whither Tourism Services in the Current Economic Crisis?

Dr. Juergen Gnoth

The current financial crisis unleashed by irresponsible fiscal practices of banks dealing with US mortgages has created a domino effect cascading through the markets both vertically and horizontally. It particularly hits globalising countries that have begun to rely on ...

Articles
  • Creating Value through Customers: A Case Study of a Multinational Hotel

    Creating Value through Customers: A Case Study of a Multinational Hotel There is relatively little recognition of the wide significance of the inter-relationships between customer relationship management (CRM) and hotel industry. Further, in spite of its ...


  • Understanding Airline Travel Information Search: How do Consumers Select Between Alternatives?

    Understanding Airline Travel Information Search: How do Consumers Select Between Alternatives? Airline travel is an intangible service that cannot be experienced before it is purchased, hence, a consumer's airline selection is recognised to be a multi-faceted and dynamic proces...


  • Applying the European Excellence Model in Saudi Arabian Airlines: A Case Study

    Applying the European Excellence Model in Saudi Arabian Airlines: A Case Study Saudi Arabian Airlines has practised many quality initiatives for the purpose of improving its performance and customer satisfaction since early eighties. When it came to quantifying ...

Book Review

We accept your books for review in our publications. Submitted information should include category, title, sub-title, author, publisher, number of illustrations, pages, prices, binding, number of cassettes, hours/minutes, ISBNs of formats,and pubication dates

Read More...