International Journal of Excellence in Public Sector Management


ISSN: 1993-8640
Volume: 3 Issue: 2

Editorial

It is the mission of the journal to publish emerging and cutting edge issues in management in general and Public Sector Management in particular. In line with this mission, the current issue presents six papers addressing what we consider among the key issues affecting Public Sector Management in any region of the world. In the first paper, Maryam Salman and Chris Coutts address the issue of re ...


Articles
  • The Impact of Adopting Total Quality Strategy (TQS) on Improving Competitiveness: An Empirical Study of Jordanian Pharmaceutical Companies

    The overwhelming challenges arising from the globalization of economy, markets liberation and information technology and the consequent changes and competitiveness forced business and government or...


  • Understanding the Impact of Knowledge Management on Driving Organizational Excellence towards Organizational Learning and Innovation

    This empirical study investigates the impact of Knowledge Management (KM) on the creation of Organizational Excellence (OE), Organizational Learning (OL) and Organizational Innovation...


  • Service Quality: Quality Management in Higher Education Using Stakeholder Approach

    External quality monitoring approaches (EQM), such as accreditation and assessment have been criticized for leading to the control of quality and not to its improvement (Elton, 1992). Consequently,...


  • Unpacking Success: Why Is Bahrain Polytechnic Student Retention Rate So High?

    In countries like Australia, New Zealand and the United Kingdom, about a third of students withdraw in their first year of tertiary study but in Bahrain there is a dearth of published information o...

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