Unveiling Excellence: Unifying Quality Across the Global Supply Chain
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Abstract
The purpose of this paper is to provide a review of supply chain quality management
(SCQM), examining its theorizing and application at both intra- and inter-firm levels. It extends
theorizing of quality beyond the functional silos of quality assurance and procurement/delivery
(supply chain), encompassing cross-border operations and global implications for managing
quality across the supply chain. Drawing upon the notion of organisation as a total system or
systems theory that views organisations as an open, complex and adaptive systems with
interdependent and interconnected sub-systems (functions), the review suggests that despite their
distinct practices, processes, and underlying assumptions, these two domains are interconnected,
and it is their synergy that contributes to efficient operations management of both manufacturing
and service firms – especially in the context of global operations.
Article Details
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